Complaint Form | The Financial Dispute Resolution Centre

FDRC handles complaints under two routes, depending on the nature of the matter:

Complaints about the FDRC Secretariat — concerns about the service or administration of the FDRC Secretariat.
Complaints about FDRC mediators or arbitrators — concerns about a mediator or arbitrator appointed under the FDRC process.

Complaints about the FDRC Secretariat

If your complaint concerns the FDRC Secretariat, please complete the complaint form below. FDRC will review the matter and may contact you for further information where necessary. You will be informed of the outcome after the review is completed.

Complaint Form

The completed form, together with any supporting documents, should be sent by post and marked “Private and Confidential”.

Address: Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong.

Complaints about FDRC mediators or arbitrators

If your complaint concerns an FDRC mediator or arbitrator, please refer to the following.

FDRC Procedures for Handling Complaints against Mediators on the FDRC List of Mediators and Arbitrators on the FDRC List of Arbitrators

Notes to Parties to a Complaint

Complaint Form (DC-1)Against a Mediator on the FDRC List of Mediators and/or an Arbitrator on the FDRC List of Arbitrators

Guidance Notes to the Complaint Form (DC-1)

Please include the relevant case reference, the name of the mediator or arbitrator concerned, a brief description of the matter, and any supporting documents.

Submitting a complaint

A completed form should be accompanied by relevant supporting documents, if any. By submitting a complaint, you confirm that the information provided is true, accurate and complete to the best of your knowledge.