| Services of FDRC | Response Time | |
| Enquiry | Acknowledge receipt of written enquiries | Within 3 working days |
| Case Handling | Commence the mediation session | Within 21 days from the date of appointment of mediator |
| Conclude the mediation process | Within 6 months | |
| Public Education and Promotion | Response to media enquiries | Within 2 working days |
| Response to requests for FDRC information sessions | Within 3 working days | |
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