The requirements below are applicable for a Claim which may be accepted by the FDRC as a Standard Eligible Disputes under Terms of Reference (Jan 2018) and cases under Terms of Reference (Feb 2014).
Before filing an Application
An Eligible Claimant must have filed a written complaint concerning the disputes with the relevant financial institution and either:
- has received a final written reply from the relevant financial institution; or
- has received no final written reply after 60 days from the date of the written complaint
before he/she can file an application with the FDRC.
For details, please refer to the meaning of Eligible Dispute.
